If the author got his very first position as Great Plains Technical support Consultant back in 1990th, standard was phone call to help Great Plains Software guidance center in Fargo, ND.? Around the earlier 2000 instructors already preferred opening support case for the Partner Source with the aid of web form.
Nowadays in case you are end customer? you should look into opening the case concerning Customer Source.? Well, everything that is great news, however there can be complication for you, because the customer to get service directly from Microsoft Internet business Solutions.? In this small paper we would like to revisit support possible choices and media.? Let抯 start with the recommendations, where your business doesn抰 have current annual support contract with 'microsoft':
1. 燳ou do don’t you have annual support contract.? Properly, this doesn抰 mean that you just cannot have support directly from MBS.? You might, but have your plastic card ready when you get in touch with and expect full list price (if you could have support contract the case might be contained in the plan or you win substantial discount per case).? Unfortunately you can not do self-support by researching Knowledge Base (formerly generally known as techknowledge)
2. 燳ou carry out have current support plan with Microsoft, but you happen to be on outdated version, for instance 8. 0, 7. 5, 7. 0, 6. 0, 5. 5, 5. 0, some. 0.? Microsoft might be set just to make recommendation to call one of many Technical partners, who remains to be supporting older releases.? You should understand that MBS cannot support most of ever released version (it should train and certify its technicians in order support specific version; a lot of the support requests are involving couple of new versions that you can understand the challenge)
3. 燱ho is offered to help me having my old Great Flatlands version?? Well, typically a reseller who carries experts with ten plus yrs of active practice offers you old releases support.? The oldest versions we ever observed in the five recent yrs were Great Plains DOS (9. 5, 9. a couple of, one customer was on GPA on Mac then one was using Windows screen of GPA 9. 5).? There is certainly certain number of purchaser on Great Plains Mother nature Select on Pervasive SQL 2000: 7. 5, 7. 0, 6. 0, 5. 5 (and many of them on pretty old version 5. 0 and several. 0, where the data bank platform was Btrieve? basically it is predecessor connected with Pervasive)
4. 燩opular Help Issues.? Current versions 2010/11. 0, 10. 0, 9. 0 are usually pretty stable, where old known issues are resolved (or work around is suggested and included in to the user interface).? If you will be on the old launching, then popular topics usually are: Batch Recovery, Ghost user deletion (to re-enable an individual login the system), info repair via SQL Server Managing Studio 2008/2005 (or Dilemma Analyzer in SQL 2000), MICROSOFT Access ODBC Linked Kitchen tables (for Pervasive SQL/Btrieve or Ctree).? Also we include reasonable proportion of FRx technical consulting (G32 files removal and recreation, Sysdata shift, corrupt catalogue file foreign trade and recreation).? If you will be on Pervasive SQL 2000? you may want to call in case when you find yourself moving your Dynamics folder (with method and company subfolders) and you are receiving error communications about Location Translation.? Record Writer Reports. dic file often involves consultant touch (making this central via placing this dictionary around the network? settings need that they are changed in Dynamics. established file; rebuilding corrupt dictionary via exporting and re-importing every one of the report definitions)
5. 燚exterity, eConnect, Modifier together with VBA, Integration Manager using VBA, Extender customizations plus modifications support.? Here you should locate VAR or ISV, who's Dexterity programmers in workers (as well as eConnect, Extender, VBA coders).? You should do your homework, but while general observation? only regional and nationwide resellers hold the luxury to carry Dexterity Software Development Factory together with the access to so-called Form Code (Dynamics. dic with Dexterity Sanscript constraints not stripped out and offered to trusted programmers)
6. 燫emote Help FAQ.? Please, read whitepapers in web sessions and the technology.? Such tools as Gotomeeting (Citrix) enable you to open web session, invite consultant involved with it, share your desktop (allowing consultant to adopt control over your key board and mouse), and let her/him perform the job as if consultant sits adjacent to you in your clinic cubicle.? Web sessions and such things are phone conferences (Skype, Tango, Microsoft Office Communication Services) enable you to have virtually free VOIP phone forums, including customers in remote USA and Canada out of the way areas and internationally (assuming your overseas location has outstanding internet bandwidth).? Skype as well as other VOIP tools also provide option to show an individual's consultant phase and mimics with the aid of web camera (this is actually normal accessory for advanced laptop or desktop Home windows 7 computer)
7.? some versus 32 bit Windows Platform (Windows 7, Vista, or XP).? First however, please note, that in case you are on legacy version connected with Great Plains on Pervasive SQL and Ctree? stay with 33 bit Windows.? We executed several tests, indicating? it is possible to redeploy GP Select with Pervasive SQL 2000 on Windows 2008 Server 32 bit.? You can likewise deploy archaic Great Flatlands Accounting for DOS about Windows 7 32 tid bit
8. 燤icrosoft Management Media reporter.? This tool is recommended for 2010 version as replacement towards FRx Financial Reporting.? We conducted several initial migrations from FRx to MMR therefore far they went so great.? Management Reporter migration wizard from FRx looks at Sysdata and migrates just about all its objects (catalogs, trees and shrubs, row formats, column styles, account sets) to MR meta platform.? Management Reporter is guaranteed by Microsoft being compatible with 64 tad Windows (both server plus client sides), while FRx just isn't guaranteed or even established (directly by Microsoft Business Solutions Tech support team department) on 54 little bit Windows (however we found so it works in all this cases, where we received do install FRx upon 64 bit Windows server or simply client)
9. 燬upporting Fantastic Plains Dynamics GP Internationally.? There are two aspects here to take into consideration.? First one is multinational corporation expansion as well as desire to deploy GP to its overseas or South United states location.? If GP is not localized as Corporate ERP offering because of your local country Microsoft office (and in fact it is not localized in this kind of regions as Brazil, Cina, Russia, Germany, France, Italia, Portugal, Kazakhstan, Japan, Korea, Taiwan)? we do recommend one to pick another accounting system, as localization could be too costly to be done meant for single corporation.? Instead consider Dynamics AX (formerly called Axapta), NAV (formerly called Navision? this ERP was in particular popular in Western Europe back late 1990th and early 2000th)
10. 燝reat Plains Accounting for DOS, Windows and Mac support (here we have been talking about versions 9. 5, 9. a couple of, 9. 1 and earlier).? There are just a couple of technology partners out certainly, there on Corporate ERP technical support market who have GPA knowledge base (finalized as well as saved as MS Succeed file).? If you need to have support, feel free to call the telephone number or email us? notice information below
11. 燬ure Stage.? This tool is recommended for project management for many Dynamics projects.? If you are interested in ERP recovery and engagement with new partner and / or reseller, we recommend one to check if your potential consulting company is qualified with Microsoft Sure Factor 2010 (or newer release, as we are publishing these lines in The spring of 2011)
12. 營f you're feeling that your concerns are usually not addressed or your question seriously isn't answered, please feel liberated to contact our office.? Support domestically in the united states, Canada, Mexico and globally.? This option is doable via Web Sessions, Skype or Phone conferences and direct visits onsite (in the truth of the large level project).? Our consulting company speaks English, Chinese, Portuguese, Spanish, Russian, Filipino.? Feel liberated to call us 1-866-304-3265, 1-269-605-4904, or perhaps email help@efaru. com
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